1. Scope
These General Terms and Conditions (“GTC”) apply to all orders placed through the Holz-baumgartner online store and govern the contractual relationship between Holz-baumgartner and its customers.
By placing an order on our website, you agree to be bound by these Terms and Conditions.
2. Company Information
Holz-baumgartner
Address: [Company Address]
Email: support@holz-baumgartner.com
Phone: +49 XXX XXX XXX
Website: www.yourwebsite.com
3. Products
We offer firewood, wood pellets, wood briquettes, night briquettes, fire starters, wood-burning stoves, and related heating products.
Due to the natural characteristics of wood products, slight variations in color, dimensions, weight, moisture content, and appearance may occur.
Product images are provided for illustrative purposes only.
4. Ordering Process
Customers can place orders through our website by:
Selecting products.
Adding products to the shopping cart.
Completing the checkout process.
Confirming payment.
An order confirmation email will be sent after successful order placement.
5. Prices
All prices displayed on the website are in Euro (€).
Unless otherwise stated, prices include applicable VAT.
Shipping costs may be charged separately and will be displayed during checkout.
6. Payment Methods
We accept secure payment methods including:
Orders will only be processed after successful payment authorization.
7. Delivery
We deliver throughout Germany and selected European regions.
Delivery times are estimates and may vary due to:
Customers must ensure that the delivery address is accessible for unloading.
8. Right of Withdrawal
Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.
To exercise this right, customers must contact us before returning any products.
9. Returns and Refunds
Returns are subject to our Return & Refund Policy.
Products must be:
Unused
In original condition
Properly packaged
Certain products may not be eligible for return, including custom orders and partially used goods.
10. Product Storage
Customers are responsible for the proper storage of firewood, pellets, and briquettes after delivery.
Products should be stored in a dry, ventilated environment protected from moisture.
We are not responsible for deterioration caused by improper storage.
11. Warranty
Customers are entitled to statutory warranty rights as provided by applicable law.
Any defects must be reported within a reasonable period after discovery.
12. Limitation of Liability
Holz-baumgartner shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
Our liability is limited to the purchase value of the affected products, except where otherwise required by law.
13. Intellectual Property
All content on this website, including text, graphics, logos, product descriptions, photographs, and design elements, is protected by copyright and intellectual property laws.
Unauthorized use or reproduction is prohibited.
14. Privacy
Personal data is processed in accordance with our Privacy Policy and applicable data protection regulations, including GDPR requirements.
15. Force Majeure
Holz-baumgartner shall not be held responsible for delays or failures resulting from circumstances beyond reasonable control, including:
16. Applicable Law
These Terms and Conditions are governed by the laws of Germany.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent German courts.
17. Contact Information
For questions regarding these Terms and Conditions, please contact:
📧 Email: support@holz-baumgartner.com
📞 Phone: +49 XXX XXX XXX
📍 Address: [Company Address]
Last Updated: [Date]
