{"id":2383,"date":"2026-05-31T15:44:36","date_gmt":"2026-05-31T15:44:36","guid":{"rendered":"https:\/\/holz-baumgartner.com\/?page_id=2383"},"modified":"2026-06-02T20:52:40","modified_gmt":"2026-06-02T20:52:40","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/holz-baumgartner.com\/de\/return-refund-policy\/","title":{"rendered":"R\u00fcckgabe- und Erstattungsrichtlinie"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2383\" class=\"elementor elementor-2383\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c2a3d5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"1c2a3d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e2684de e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e2684de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9a5c3 elementor-widget elementor-widget-heading\" data-id=\"1e9a5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00fcckgabe- und Erstattungsrichtlinie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70f06a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"70f06a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-42950cf e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"42950cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8f419f7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8f419f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62cbcdb elementor-widget elementor-widget-text-editor\" data-id=\"62cbcdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bei Holz-baumgartner steht die Kundenzufriedenheit an erster Stelle. Sollten Sie mit Ihrem Kauf nicht vollst\u00e4ndig zufrieden sein, lesen Sie bitte unsere unten stehenden R\u00fcckgabe- und Erstattungsbedingungen.<\/p><hr \/><h2>1. Widerrufsrecht<\/h2><p>Kunden haben das Recht, ihre Bestellung innerhalb von 14 Tagen nach Erhalt der Ware gem\u00e4\u00df den geltenden Verbraucherschutzgesetzen zu stornieren.<\/p><p>Um dieses Recht auszu\u00fcben, kontaktieren Sie bitte unseren Kundenservice, bevor Sie Produkte zur\u00fccksenden.<\/p><hr \/><h2>2. R\u00fcckgabebedingungen<\/h2><p>Um f\u00fcr eine R\u00fcckerstattung berechtigt zu sein:<\/p><ul><li><p>Die Produkte m\u00fcssen unbenutzt und im Originalzustand sein.<\/p><\/li><li><p>Produkte m\u00fcssen nach M\u00f6glichkeit in ihrer Originalverpackung zur\u00fcckgesendet werden.<\/p><\/li><li><p>Ein Kaufnachweis oder eine Auftragsbest\u00e4tigung ist erforderlich.<\/p><\/li><li><p>Zur\u00fcckgesendete Artikel m\u00fcssen frei von Sch\u00e4den sein, die nach der Lieferung entstanden sind.<\/p><\/li><\/ul><p>Wir behalten uns das Recht vor, R\u00fccksendungen abzulehnen, die diesen Bedingungen nicht entsprechen.<\/p><hr \/><h2>3. Nicht r\u00fcckgabef\u00e4hige Produkte<\/h2><p>Folgende Artikel sind m\u00f6glicherweise von der R\u00fcckgabe ausgeschlossen:<\/p><ul><li><p>Sonderanfertigungen oder Spezialbestellungen<\/p><\/li><li><p>Ge\u00f6ffnete oder teilweise benutzte Produkte<\/p><\/li><li><p>Produkte, die nach der Lieferung aufgrund unsachgem\u00e4\u00dfer Lagerung oder Handhabung besch\u00e4digt wurden.<\/p><\/li><li><p>Verderbliche oder personalisierte Artikel<\/p><\/li><\/ul><hr \/><h2>4. Besch\u00e4digte oder falsche Bestellungen<\/h2><p>Falls Ihre Bestellung besch\u00e4digt ankommt oder Sie das falsche Produkt erhalten, kontaktieren Sie uns bitte innerhalb von 48 Stunden nach der Lieferung.<\/p><p>Um uns zu helfen, das Problem schnell zu l\u00f6sen, geben Sie bitte Folgendes an:<\/p><ul><li><p>Ihre Bestellnummer<\/p><\/li><li><p>Fotos des besch\u00e4digten Produkts<\/p><\/li><li><p>Fotos der Verpackung<\/p><\/li><li><p>Eine kurze Beschreibung des Problems<\/p><\/li><\/ul><p>Wir werden den Anspruch pr\u00fcfen und Ihnen einen Ersatz, eine R\u00fcckerstattung oder eine andere geeignete L\u00f6sung anbieten.<\/p><hr \/><h2>5. R\u00fcckversand<\/h2><p>Kunden tragen die Kosten f\u00fcr den R\u00fcckversand, es sei denn:<\/p><ul><li><p>Es wurde der falsche Artikel geliefert<\/p><\/li><li><p>Das Produkt kam besch\u00e4digt an.<\/p><\/li><li><p>Die R\u00fccksendung ist auf unseren Fehler zur\u00fcckzuf\u00fchren.<\/p><\/li><\/ul><p>Die Kosten f\u00fcr den R\u00fcckversand werden nicht erstattet, sofern nichts anderes angegeben ist.<\/p><hr \/><h2>6. R\u00fcckerstattungsprozess<\/h2><p>Sobald Ihre R\u00fccksendung bei uns eingegangen und gepr\u00fcft wurde, benachrichtigen wir Sie \u00fcber die Genehmigung Ihrer R\u00fcckerstattung.<\/p><p>Falls genehmigt:<\/p><ul><li><p>R\u00fcckerstattungen erfolgen \u00fcber die urspr\u00fcngliche Zahlungsmethode.<\/p><\/li><li><p>Die Bearbeitungszeiten k\u00f6nnen je nach Zahlungsanbieter variieren.<\/p><\/li><li><p>R\u00fcckerstattungen werden in der Regel innerhalb von 5\u201310 Werktagen nach Genehmigung abgeschlossen.<\/p><\/li><\/ul><hr \/><h2>7. Stornierungen von Bestellungen<\/h2><p>Bestellungen k\u00f6nnen vor dem Versand storniert werden.<\/p><p>Wenn eine Bestellung bereits versandt wurde, unterliegt sie dem Standard-R\u00fcckgabeverfahren.<\/p><p>Bitte kontaktieren Sie uns so schnell wie m\u00f6glich, wenn Sie eine Bestellung stornieren m\u00f6chten.<\/p><hr \/><h2>8. B\u00f6rsen<\/h2><p>Wir bieten gegebenenfalls einen Umtausch f\u00fcr besch\u00e4digte, defekte oder falsch gelieferte Produkte an, vorbehaltlich der Verf\u00fcgbarkeit.<\/p><p>Bitte wenden Sie sich an den Kundendienst, um einen Umtausch zu vereinbaren.<\/p><hr \/><h2>9. Verantwortung f\u00fcr die Produktlagerung<\/h2><p>Holzprodukte wie Brennholz, Pellets und Briketts sollten nach der Anlieferung in einer trockenen, gesch\u00fctzten Umgebung gelagert werden.<\/p><p>F\u00fcr Produktbeeintr\u00e4chtigungen, die auf unsachgem\u00e4\u00dfe Lagerbedingungen zur\u00fcckzuf\u00fchren sind, k\u00f6nnen wir keine Verantwortung \u00fcbernehmen.<\/p><hr \/><h2>10. Kontaktieren Sie uns<\/h2><p>Bei R\u00fcckgabe-, Erstattungs- oder Umtauschanfragen wenden Sie sich bitte an unseren Kundenservice:<\/p><p><strong>GreenBee Brennholz<\/strong><\/p><p>\ud83d\udce7 E-Mail: <a href=\"mailto:support@holz-baumgartner.com\">support@holz-baumgartner.com<\/a><\/p><p>\ud83d\udccd Adresse: Monham 9, 84570 Polling, Deutschland<\/p><hr \/><p>Vielen Dank, dass Sie sich f\u00fcr Holz-baumgartner entschieden haben. Wir sch\u00e4tzen Ihr Vertrauen und sind bestrebt, qualitativ hochwertige Produkte und exzellenten Kundenservice zu bieten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Holz-baumgartner, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below. 1. Right of Withdrawal Customers have the right to cancel their order within 14 days of receiving the goods, in accordance with applicable consumer protection laws. To exercise this right, please contact our customer service team before returning any products. 2. Return Conditions To be eligible for a return: Products must be unused and in their original condition. Products must be returned in their original packaging whenever possible. Proof of purchase or order confirmation is required. Returned items must be free from damage caused after delivery. We reserve the right to refuse returns that do not meet these conditions. 3. Non-Returnable Products The following items may not be eligible for return: Custom or special orders Opened or partially used products Products damaged after delivery due to improper storage or handling Perishable or personalized items 4. Damaged or Incorrect Orders If your order arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please provide: Your order number Photos of the damaged product Photos of the packaging A brief description of the issue We will review the claim and offer a replacement, refund, or appropriate solution. 5. Return Shipping Customers are responsible for return shipping costs unless: The wrong item was delivered The product arrived damaged The return is due to our error Return shipping fees are non-refundable unless otherwise stated. 6. Refund Process Once your returned product has been received and inspected, we will notify you regarding the approval of your refund. If approved: Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider. Refunds are typically completed within 5\u201310 business days after approval. 7. Order Cancellations Orders may be cancelled before shipment. If an order has already been shipped, it will be subject to the standard return procedure. Please contact us as soon as possible if you wish to cancel an order. 8. Exchanges We may offer exchanges for damaged, defective, or incorrect products, subject to availability. Please contact customer support to arrange an exchange. 9. Product Storage Responsibility Wood products such as firewood, pellets, and briquettes should be stored in a dry, protected environment after delivery. We cannot accept responsibility for product deterioration resulting from improper storage conditions. 10. Contact Us For any return, refund, or exchange request, please contact our customer service team: Holz-baumgartner \ud83d\udce7 Email: support@holz-baumgartner.com \ud83d\udccd Address: Monham 9, 84570 Polling, Deutschland Thank you for choosing Holz-baumgartner. We appreciate your trust and are committed to providing quality products and excellent customer service.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2383","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Refund Policy - holz-baumgartner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/holz-baumgartner.com\/de\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy - holz-baumgartner\" \/>\n<meta property=\"og:description\" content=\"At Holz-baumgartner, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below. 1. Right of Withdrawal Customers have the right to cancel their order within 14 days of receiving the goods, in accordance with applicable consumer protection laws. To exercise this right, please contact our customer service team before returning any products. 2. Return Conditions To be eligible for a return: Products must be unused and in their original condition. Products must be returned in their original packaging whenever possible. Proof of purchase or order confirmation is required. Returned items must be free from damage caused after delivery. We reserve the right to refuse returns that do not meet these conditions. 3. Non-Returnable Products The following items may not be eligible for return: Custom or special orders Opened or partially used products Products damaged after delivery due to improper storage or handling Perishable or personalized items 4. Damaged or Incorrect Orders If your order arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please provide: Your order number Photos of the damaged product Photos of the packaging A brief description of the issue We will review the claim and offer a replacement, refund, or appropriate solution. 5. Return Shipping Customers are responsible for return shipping costs unless: The wrong item was delivered The product arrived damaged The return is due to our error Return shipping fees are non-refundable unless otherwise stated. 6. Refund Process Once your returned product has been received and inspected, we will notify you regarding the approval of your refund. If approved: Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider. Refunds are typically completed within 5\u201310 business days after approval. 7. Order Cancellations Orders may be cancelled before shipment. If an order has already been shipped, it will be subject to the standard return procedure. Please contact us as soon as possible if you wish to cancel an order. 8. Exchanges We may offer exchanges for damaged, defective, or incorrect products, subject to availability. Please contact customer support to arrange an exchange. 9. Product Storage Responsibility Wood products such as firewood, pellets, and briquettes should be stored in a dry, protected environment after delivery. We cannot accept responsibility for product deterioration resulting from improper storage conditions. 10. Contact Us For any return, refund, or exchange request, please contact our customer service team: Holz-baumgartner \ud83d\udce7 Email: support@holz-baumgartner.com \ud83d\udccd Address: Monham 9, 84570 Polling, Deutschland Thank you for choosing Holz-baumgartner. 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Order Cancellations Orders may be cancelled before shipment. If an order has already been shipped, it will be subject to the standard return procedure. Please contact us as soon as possible if you wish to cancel an order. 8. Exchanges We may offer exchanges for damaged, defective, or incorrect products, subject to availability. Please contact customer support to arrange an exchange. 9. Product Storage Responsibility Wood products such as firewood, pellets, and briquettes should be stored in a dry, protected environment after delivery. We cannot accept responsibility for product deterioration resulting from improper storage conditions. 10. Contact Us For any return, refund, or exchange request, please contact our customer service team: Holz-baumgartner \ud83d\udce7 Email: support@holz-baumgartner.com \ud83d\udccd Address: Monham 9, 84570 Polling, Deutschland Thank you for choosing Holz-baumgartner. 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